The National Coordinator, SERVICOM Office (Presidency), Mrs Nnenna Akajemeli has said that the capacity training programme for Servicom staff would foster commitment and lasting attitudinal change.
Akajemeli made this known at a-week capacity training workshop organized by the agency for Servicom staff from various Ministries, Departments and Agencies (MDAs) held in Owerri on Thursday.
She said the programme was in partnership with Public and Private sector to further enhance the scope of the training and raise its standard.
She said that since its establishment in 2006, the Servicom Institute (SI) has reached over 11, 600 public servants through training workshops and awareness raising networking seminars across the country.
Akajemeli said the training programme was to enable the foot soldiers have a better understanding of their working environment after the CIVID-19 lockdown.
She said it was also to introduce new ideas in the servicom foot soldiers job environment on how better to serve the people in the new normal era.
According to her, the programme was to equally inculcate in the frontline officers and the Servicom Units in MDAs the ability to train, master people and situations in order to act professionally regardless of what is thrown at them.
“This programme is aimed at training service givers on how to handle expectations of angry service takers within the parameters of post COVID-19.
“It is also designed to help service providers have a better understanding of the services they are to render and communicate same through their service charters for quality service delivery to the citizens,” she said.
The national coordinator said the workshop was expected to strengthen the servicom profession, create understanding of the ISO 9001 QMS in relation to key performance indicators, improve service delivery in MDAs, and make it a national discourse.
Mr Ambrose Okpalake, the training consultant with Ascellon Nig. Ltd. said the programme was to prepare the servicom unit of the MDAs on better ways to handle organisations customers and staff.
Some of the participants described the training as enriching and a great opportunity to be more equipped and re-oriented in servicom delivery.
They commended the organisers and the resource personnel for making them better equipped for service delivery.
Mrs Fatima Ekle, Manager Customer Service, National Broadcasting Corporation and Mr Mohammed Olakunle of the Petroleum Equalisation Fund (MB) on behalf of other participants said they would transfer the wealth of experience learnt to other staff in the servicom department.
Our correspondent reports that the programme attended by several staff of servicom has the theme “Capacity Growth Development Programme on Horsemanship in Service Delivery.”
